Frequently Asked Questions

  • Do WeFixPhones Repair Specialists only repair cell phones and tablets?
      We repair a vast array of cell phones and tablets. We also repair iPods and other similar electronics. Our list of devices can be found on our website or feel free to call us at 708.747.7777. Please note we do not repair laptop or desktop computers.

  • What kinds of repairs do you offer?
      WeFixPhones specializes in water damage, cracked screens, charging issues, iPhone battery replacement and much more. You name it and we have seen it!

  • What if I am not sure what is wrong with my device?
      WeFixPhones offers free diagnostic services at our walk-in location at 2416 176th St. Lansing, IL 60438. You can also give us a call at 708.474.7777 and one of our dedicated Repair Specialists will walk you through the process.

  • Do I need to make an appointment to drop off my device?
      No appointment is necessary! Simply stop by one of our multiple area locations and we will take care of you.

  • What if additional issues are found during the repair process?
      A WeFixPhones Repair Specialist will contact you, go over the newly observed problem(s), and update your estimated cost.

  • How long will it take to repair my device?
      On average your repair will take 3-5 business days depending on the extent of the damage. We operate on a first-come-first-serve basis.

  • Can I track the status of my repairs online?
      Absolutely! offers free repair status updates that are only a few clicks away.

  • How will I know when my device is ready for pick-up?
      WeFixPhones will contact you via your preferred method- Phone call, email, etc. Email is the preferable and fastest way for us to notify you.

  • So I tried to fix the issue myself, and now my device is in pieces?
      No problem! We see this quite a bit. Just make sure you bring all of the pieces with the device when you drop it off.

  • Will WeFixPhones offer a warranty on my repairs?
      Yes we will! WeFixPhones 90-Day warranty covers repairs and parts associated with the original repair. Keep in mind any new damage occurring after you receive your device, is not covered by the warranty.

  • Will the repair void the warranty on my device?
      Unfortunately, when your device sustains damage, your warranty is void.

  • How can I protect my device from further damage?
      Stop by any of our multiple area locations and they will be able to provide you with the latest, greatest accessories to ensure your device will have a longer life.

Why Choose

Why not? Here at we understand that having a broken wireless device can upset and even disrupt your day. It can be a frustrating experience to track down a reputable business to fix your device quickly, with the highest quality and at a low cost. At we offer all of that and more. Our experienced and dedicated specialists are here to assist you in every step of the process.

Regardless if you are sending your device through the mail or dropping off at one of our multiple convenient locations, offers you a hassle-free satisfaction guarantee.

Our worry-free service starts with a complimentary diagnosis so you will understand the extent of the repairs needed and the fees. We promise there will be no hidden costs or surprises along the way. You can walk away knowing we will get your device back to you promptly and your pocketbook will not suffer. realizes your work and personal schedules are demanding and you don’t always have time to answer your phone or check in with one of our specialists. That is why we offer the ease of tracking your repair online from start to finish. As soon as your device is repaired and ready to return, you will receive an email letting you know that it is ready for pick up or that it is in the mail on its way to you.

The best part is all of our repairs are covered by a 30-day warranty. If you experience issues after your device is returned to you, just contact us and we will diagnose the problem and fix you right up. Just remember that your 30-day warranty does not cover additional damage incurred after the original repair.

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